1. Identify all the possible sources of the problem.
2. Start with the most likely source, and try to eliminate that cause.
3. Once you identify the problem, google a solution from a different computer
In 10 minutes, we'll then have a class discussion on how to break down 3-4 basic computer problems using the steps provided above. Prepare for the discussion by reading over the articles below and how to use logic to detect the problem/solution.
How to solve the 10 most common tech support problems yourself
Make a Copy of This Assignment: LASTNAME Solving Computer Problems
Add to 3.4
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